Terms & Conditions

Please read all these Terms and Conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to ensure they contain everything you want and nothing you are unhappy with. If you are unsure about anything, please contact us at 01937 318101.

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Application

  1. These Terms and Conditions apply to the purchase of services and goods by you (the Customer or you).
  2. We are Vita Referrals Site 01 Ltd., a company registered in England and Wales under number 14942844, whose registered office is at:
    Unit 190, Trust Square, Street 6 North, Thorp Arch Estate, Wetherby, West Yorkshire, LS23 7FP.
  3. By ordering any of our services, you agree to be bound by these Terms and Conditions.

Interpretation

  1. Consumer: An individual acting outside their trade, business, craft, or profession.
  2. Contract: The legally binding agreement between you and us for the supply of services.
  3. Delivery Location: The Supplier's premises or another location set out in the Order.
  4. Goods: Any goods supplied with the services, as described in the Order.
  5. Order: The Customer's request for services from the Supplier, as outlined in the Order or written acceptance of our quotation.
  6. Services: The services, including any Goods, described in the Order.

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Services

  1. Service descriptions are provided on our website, catalogues, or other advertisements and may vary slightly in size or color.
  2. For custom-made services or Goods, it is your responsibility to ensure all provided information or specifications are accurate.
  3. All services are subject to availability.
  4. We may make changes to services to comply with legal or safety requirements, with prior notice.

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Customer Responsibilities

  1. You must:
  • Cooperate with us in matters relating to the services.
  • Provide necessary access to information.
  • Obtain any required licenses or consents (unless otherwise agreed).
  1. Failure to meet these responsibilities may result in service suspension or contract termination.

Basis of Sale

  1. Descriptions in advertisements or catalogues are not contractual offers.
  2. We reserve the right to reject Orders and will communicate the reason promptly.
  3. A Contract is formed only upon written acceptance of the Order or delivery of the services.
  4. Quotes are valid for 30 days unless withdrawn earlier.
  5. Changes to the Contract must be agreed upon in writing by both parties.
  6. These Terms apply to contracts entered with Consumers at our business premises unless stated otherwise.

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Fees and Payment

  1. Fees for services and goods are listed in our current price list or agreed upon in writing.
  2. Fees include VAT at the applicable rate.
  3. Payment must be made before the delivery of services.
    25-34. Detailed terms related to consultation fees, estimates, follow-ups, insurance claims, and other payment specifics are provided.

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Delivery

  1. Services will be delivered within a reasonable time unless specified otherwise.
    36-44. Detailed terms on delivery times, delays, installment deliveries, and customer responsibilities regarding Goods are outlined.

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Risk and Title

  1. Risk for Goods transfers to you upon delivery.
  2. Ownership transfers only after full payment is received.

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Withdrawal

  1. You may withdraw your Order before the Contract is made without liability.

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Conformity and Guarantee

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48-54. Goods and services will be of satisfactory quality and conform to descriptions. Manufacturer guarantees and service warranties are provided, subject to specified terms and conditions.

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Duration, Termination, and Suspension

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55-57. Contracts continue until service completion unless terminated for valid reasons by either party.

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Privacy

  1. We respect your privacy and comply with GDPR regarding personal data.
    59-63. Full details of our data handling policies can be found in our Privacy Policy.

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Successors and Sub-contractors

  1. Both parties may transfer contract benefits, and the Supplier will ensure subcontractors comply with obligations.

Circumstances Beyond Control

  1. Obligations are suspended in cases of uncontrollable events, with prompt communication.

Excluding Liability

  1. We do not exclude liability for fraud, negligence, or death/personal injury caused by our actions.

Governing Law and Complaints

  1. The Contract is governed by the laws of England and Wales.
  2. Disputes will be resolved in appropriate courts based on your location.
  3. If unsatisfied, please contact us to discuss potential solutions.

Attribution

  1. We follow the Royal College of Veterinary Surgeons Codes of Professional Conduct, available upon request.

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